![]() ![]() Ive never written a review before while still at the hotel on vacation! This is our 8th visit since Christmas 2010 and our LAST. There are no info points telling you who managers. The staff know the management don't want to know, thy are invisible, no longer is there a meet the management cocktail party, so you can never find a manager. Disgusting seeing as when they first opened as hard rock, they relied on our business to get their hotel a good reputation. It's like they are deliberately going out of their way to upset English speaking guests to arrive at an all latin american resort. Unless you are from Venezuela, don't expect good service in the main lobby areas. In particular, there is an undertone of biase now against English speaking guests now. well they keep their promise, you will get a bad attitude and terrible service everywhere. In summary the hotel says it looks to consistently meet the standards they want their guests to experience. We k ow this because we are still in touch with many of them at other resorts and we visit them outside of the resort. Many of the long serving staff are now at other hotels and have been replaced by non english speaking staff. So much has changed even since our previous visit in April that its hard to comprehend how fast the Hard Rock went soft.
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